About this concert
I am an experienced Customer Experience professional specialized in implementation and optimization of support software and process improvement.
I am a certified CRM Support Administrator with the experience and knowledge to design and implement new instances on the thesis platform to evaluate current systems to improve efficiency and implement CRM, customer service and customer support changes.
My specialties include:
+ Contact upload
+ Lists and Segmentation
+ Campaigns and Flows
+ Business Rules/Automations (Support)
+ Views (Support)
+ Groups (Support)
+ Organizations (Support)
+ Labeling (Support)
+ Ticket Forms (Support)
+ Conditional Fields (Support)
+ Macros (Support)
+ Social support
+ Design and monitoring of the customer satisfaction program (Support/Explore/Talk/Chat)
+ Definition and implementation of KPIs (Support/Explore/Talk/Chat)
+ Chat
+ Help Center (Guide)
+ Answer Bot (Support)
+ Installing third-party applications
+ Integration with other systems
In addition to Zendesk, I have worked with Salesforce, freshdesk, freshsales, flodesk, zoho systemeio klaviyo
GUARANTEED
Quality service
24/7 Support
100% on time delivery
I look forward to working with you.