1 hour of work Summary report
About this concert
I am a successful Customer Success Manager. I believe in end-to-end project ownership.
1. I have 6+ years of experience building Customer Success team from the ground up in 2 SaaS environments.
2. They have given me better results in terms of churn reduction.
3. I have worked hard on establishing the best client relationships with a proactive approach towards clients.
4. I have maintained a 24-hour SLA in resolving critical issues.
5. I have worked hard to increase annual contract cost with successful renewals and upsells.
6. I have worked on increasing commitments, onboarding clients.
7. I conduct training for customer success in companies.