10 hours of work Email support Social media support Live chat support Telephone support
About this concert
Hello,
It feels overwhelmed with the unlimited emails you receive every day ? Taking your precious time and stressing you out ...
Have to solve and answer each query and each question for hours ... Is frustrating . It takes time, a long time ! which prevents you from expanding your business!
To prevent you from spending so many hours answering each email , I created this ig! Let me be your virtual assistant to handle your customer service and give you the freedom to focus on the key aspects of your business.
I am a simple and motivated person with extensive experience in web 2.0. I have more than four years of experience in the E-commerce sector (Shopify, eBay, WooCommerce...). Therefore, I guarantee you the best service and result as a virtual assistant whether in French or English;
TASKS:
-Respond to customer emails regarding refunds, tracking numbers, FAQs.
-Management of customer complaints through Paypal and Stripe.
-Moderate or respond to messages/comments and messages on Facebook and Instagram
-Communication with suppliers.
-Reports on returns/claims.
-Order Fulfillment via Oberloo, Dropify...